Last week I was on the night shift at Radcliffe House, University of Warwick, as part of a work shadowing arrangement. Radcliffe’s recently undergone a big refurb and I love the new decor. Recognise any of these delegate archetypes?

Warwick Conferences has been kind enough to let me come on board for a while so that I can find out what goes on behind the scenes at their award-winning training and conference centres. I’ve only been with them for two shifts so far but have already learnt loads from their fantastic staff about ensuring a fabulous customer experience.

I’ve been consciously setting out to embrace new learning experiences for some time now and getting insight into the hospitality industry is all about preparation for my longer-term dream for Quiet Space – a transformative retreat in the Warwickshire countryside, for when life gets a bit too much and you need some help with regaining headspace, peace and balance.

The vision? The Quiet Space would offer coaching as a core part of its transformative experience, alongside yoga and meditation, guided walks and runs, great food, and spaces designed to soothe the soul and mind, with music, a beautiful library, and a creative studio. Things are, of course, going to evolve over the next few years as I continue to learn and grow. I wonder what it will look like when I get there?

What are your long-term goals, and how are you laying the foundations now for realising those future dreams?

– Written by Natalie Snodgrass Tan, Quiet Space Ltd